CONNECT
IT Infrastructure & Networking
Networks, Wi-Fi, servers, computer systems, CCTV, biometrics, access control, and support.
Technology Service / MAINTAIN
Technical Support & Maintenance
Computer, software, server, network, website, mobile app, remote, and infrastructure support.
Technical support and maintenance services support computers, software, servers, networks, websites, mobile applications, remote technical support, application support, and infrastructure maintenance.
Purpose-built foundations
What this service is designed to support.
- 01Continued operations
- 02Issue resolution
- 03Long-term maintainability
Service capabilities
Capabilities within this service.
- Computer maintenance
- Software maintenance
- Server monitoring
- Network support
- Website maintenance
- Mobile application maintenance
- Remote technical support
- Application support
- Infrastructure maintenance
Delivery framework
A clear path from context to continued improvement.
- 01Discover requirements and operational context
- 02Define implementation scope and success criteria
- 03Design the technical solution
- 04Build, integrate, and validate
- 05Launch, support, and improve
Connected services
Related capability areas.
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